Frequently Asked Questions
Quick answers to the most common questions regarding hardware orders, deliveries, GST invoices, and warranties.
🚚 Orders & Shipping
How can I track my hardware shipment?
As soon as your package is dispatched, we send you an automated tracking link via email and SMS. You can also view live tracking anytime by navigating to My Orders.
How long does delivery take?
Orders are dispatched within 24–48 hours. Most metro locations receive packages within 2–4 days, while regional and tier 2/3 locations take 4–7 days.
Do you deliver bulk commercial materials like pipes and sanitaryware?
Yes! For large volume orders or oversized freight (such as 10ft/20ft pipe bundles, sanitaryware cartons, and heavy power equipment), we partner with dedicated road transport carriers with direct site drop facilities.
💳 Payments & GST Invoicing
Can I get a GST Tax Invoice for business input credit?
Yes, absolutely! During checkout, simply enter your company name and GSTIN number. An official GST Tax Invoice will be generated automatically and can be downloaded from your Order Details screen.
What payment methods are supported?
We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, MasterCard, RuPay), Net Banking (SBI, HDFC, ICICI, etc.), and Cash on Delivery (COD) for eligible pincodes.
🛡️ Authenticity & Warranty
Are your tools and products 100% genuine?
Every product sold on SainikHardware is 100% authentic and sourced directly from verified manufacturer pipelines. You receive original warranty cards and genuine brand seals.
How does warranty claim work?
You can carry your SainikHardware tax invoice to any authorized brand service center across India. In case you need help locating a service center, reach out to our helpline at +91 8008006697.
Still have questions?
Our hardware experts are ready to assist you on call or WhatsApp.