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Customer Satisfaction Guarantee

Return & Refund Policy

7-Day Easy Return or Replacement for Hardware Purchases

1. 7-Day Return / Replacement Window

At SainikHardware, we want you to be 100% satisfied with your tools and building hardware. If you receive a product that is defective, damaged in transit, or different from what you ordered, you may request a free replacement or return within 7 days of delivery.

2. Eligibility Guidelines

To qualify for a replacement or return:

  • The tool or hardware item must be in its original packaging with all included bits, blades, chuck keys, manuals, and accessories.
  • The item must not show signs of physical burnout, improper wiring, customer tampering, or excessive site abuse.
  • Serial numbers and manufacturer barcode tags must remain legible.

3. Non-Returnable Items

  • Custom-cut items (e.g. customized wire lengths, custom cut pipes or cables).
  • Liquid chemical containers, adhesives, or mixed paint cans whose factory security seals have been broken.
  • Items ordered specifically under bespoke commercial factory import contracts.

4. How to Initiate a Return

  1. Go to My Orders and select the specific order.
  2. Click Request Return / Replacement or send an email to support@sainikhardware.in with your Order ID and photo/video of the issue.
  3. Our quality team will review the request within 24 hours and arrange reverse courier pickup from your location.

5. Refund Processing & Timeline

Once the returned item reaches our inspection facility, your refund is approved immediately. The amount is refunded back to your original source of payment (UPI / Netbanking / Credit or Debit Card) within 3 to 5 business days. For Cash on Delivery (COD) orders, refunds are transferred via direct NEFT/IMPS or UPI ID.